Multiple Products' Retirement Details
We are retiring the following products on June 25, 2014:
- Quick Blogcast®
- Website Protection Site Scanner (more info)
Because this impacts your business, we wanted to let you know about our schedule to complete these tasks.
March 14, 2014 — The products we're retiring will no longer be available for sale on your Reseller storefront.
April 16, 2014 — We will start emailing all customers with products impacted by this retirement, letting them know the affected products will no longer be available in their accounts as of June 25, 2014. Emailing all customers will take a few days, but all customers will receive the notice.*
This email will also include suggested alternatives to the products we're retiring. You can view the list in our article To see what your particular reseller site offers, you'll need to visit the corresponding article in your own Help Center. The easiest way to do this to to replace wildwestdomains in the page's URL with your Prog ID.
June, 2014 — We will email customers two final notices approximately two weeks and one week before June 25 reminding them about the pending removal of their accounts.*
June 25, 2014 — Customers will no longer have access to their accounts or credits for the products we're retiring.*
*These notices not be sent to customers with active Website Protection accounts. The only Website Protection accounts that will receive these notices are those with unused free credits, which we offered with Unlimited Hosting accounts and SSLs. We are not removing any active Website Protection accounts at this time.
Website Protection Details
How we're handling Website Protection Site Scanner's retirement differs from the other products.
- Website Protection Site Scanner will be replaced by a new product called SiteLock in mid-March. SiteLock offers great features customers have been requesting from Website Protection Site Scanner, including the ability to remove malware from infected sites. We'll have more details about that product when we get closer to its release date.
- We are not removing any active Website Protection accounts. However, we are removing unused free Website Protection credits on June 25.
On April 15, we issued refunds to customers to customers with paid Quick Blogcast and SmartSpace accounts for any time remaining on their accounts. This does not impact your commission whatsoever.
We attempted to refund customers back to their original payment methods. Where this wasn't available, we issued the customer an In-Store Credit.
If you provide your customers our support number, our billing department will be available to assist customers with any issues they have with their refunds.
If you need additional details about this product retirement, please reach out to us at email@example.com.