CONTRATO DE HOSTINGFecha de la última revisión: 14/1/2020
LEA ESTE CONTRATO ATENTAMENTE, YA QUE CONTIENE INFORMACIÓN IMPORTANTE RESPECTO A SUS DERECHOS Y RECURSOS LEGALES.1. DESCRIPCIÓN DE LOS SERVICIOS
Web Hosting. Web Hosting plans place your site within one or more servers. Resources are shared between many customers on the same servers; however, your site is given a unique address (DNS).
Business Hosting. Managed Hosting plans, you get all of the benefits of having your own VPS or Dedicated Server, but we will manage the server for you including setting up your control panel, patching cycles and back-ups.
Managed WordPress Hosting. Managed WordPress Hosting plans give you a streamlined and optimized experience to build and manage WordPress sites. We handle the basic hosting administrative tasks, including: installing WordPress, automated daily backups, WordPress core updates and server-level caching.
Virtual Private Server (“VPS”). VPS plans place your site within a server shared with other customers, but you will have full control over your server space and the complete configuration of your virtual instance on the server. You will have administrator (root) access and a dedicated IP address.
Dedicated Server. Dedicated Server plans reserve an entire server exclusively for your account and usage. You will have exclusive rights to your server's bandwidth, memory, and storage space, and your server’s performance will not be affected by traffic and the usage patterns of other customers.
Managed Support. Managed Support plans are monthly subscription plans that provide you with root/administrative access to the service and Plesk or cPanel. We handle core patching, security, monitoring and backups. Additional configurations and installations can be performed for an additional fee.
Fully Managed Support. Fully Managed Support plans are monthly subscription plans that provide you with the option to enable root/administrative access and we will handle core patching, security, monitoring, and backups. Additional Expert Services are included with the subscription.
Hosting Premium Support/Expert Services. Hosting Premium Support/ Expert Services (“Expert Services”) are additional custom support services available for a set fee. These Expert Services can provide assistance if you need an experiences server administrator for complicated tasks, including: optimizing databases, configuring firewalls, or moving content.
Hosting Backup. Hosting backup and restore services saves all your website files to the cloud once per day. These backup and restore services are available with website hosting plans and may be available for an additional fee with our other hosting service plans.
2. TERMINACIÓN DE LA CUENTA; LIMITACIONES
Migration of Servers. You acknowledge and agree that as a normal course of business, it may be necessary for us to migrate our servers. As a result, even if you have a dedicated IP, you may be assigned a different IP number. We do not warrant that you will be able to consistently maintain your given IP numbers.
Termination of Hosting Services. You acknowledge and agree that upon expiration or termination of your Hosting Services, you must discontinue use of the Hosting Services and relinquish use of the IP addresses and server names assigned to you in connection with Hosting Services, including pointing the domain name system (“DNS”) for your domain name(s) away from our servers. Prior to termination of the Hosting Services, you are responsible for moving your website or server content off our servers. We will not transfer or FTP your website or server content to another provider. If you fail to move your website or server content off our servers prior to cancellation, we will delete all such content and we will not be able to provide a copy of such content.
Free Products Credits. Upon termination of the Hosting Services, all free products provided as part of the Hosting Services will be cancelled or revoked.
Notice Regarding Licensed Images on Migration or Export (where available). Subject to all other applicable licenses terms and conditions, images available and licensed for use are intended for GoDaddy hosted customers only and are subject to the terms and conditions of third-party intellectual property rights and licensing restrictions. To the extent you wish to export or migrate your hosted product or service to another service provider (if available as an option), it is solely your responsibility to ensure your continued right to use any images incorporated therein, and you acknowledge and agree that GoDaddy does not warrant and shall have no responsibility for any claims resulting from your continued use after migration and/or termination (whichever occurs first).
Storage Capacity. The total amount of usable storage capacity for your particular Hosting Service(s) may differ from the represented capacity, as there is required space for the operating system(s), system file(s), and other supporting file(s).
3. SUS OBLIGACIONES, DECLARACIONES Y GARANTÍAS
Justification. You acknowledge and agree that we shall have the right to seek justification in connection with your use of the Hosting Services, specifically your purchase of IP addresses, and you shall be obligated to provide any and all information reasonably sought by us pursuant to such justification. In connection with such purchase, you acknowledge and agree that your name and justification may be disclosed to certain registries including, but not limited to, the American Registry of Internet Numbers, in accordance with policies promulgated by any and all such registries and such information may be displayed publicly on the Whois database.
Abusive Activities and Other Threats. You acknowledge and agree that you may not use our servers and your website as a source, intermediary, reply to address, or destination address for mail bombs, Internet packet flooding, packet corruption, denial of service, or other abusive activities that threaten the stability of our network or will damage the systems of, or cause a disruption of internet services to, GoDaddy, our customers, or third-parties. Server hacking or other perpetration of security breaches is prohibited and we reserve the right to remove sites containing information about hacking or links to such information. Use of your website as an anonymous gateway is prohibited. We prohibit the use of software or scripts run on our servers that cause the server to load beyond a reasonable level, as determined by us. You agree that we reserve the right to remove your website temporarily or permanently from our servers if you are in violation of this Service Agreement and/or there are activities that threaten the stability of our network. You acknowledge and agree that all websites associated with your hosting account may be removed if one website is in violation of this Service Agreement. You further acknowledge and agree that GoDaddy reserves the right to scan your hosted account for malicious content (e.g., malware), and that, in the event any such content is discovered, it may be removed in GoDaddy's discretion for security purposes.
Storage and Security. You shall be solely responsible for undertaking measures to: (1) prevent any loss or damage to your website or server content; (2) maintain independent archival and backup copies of your website or server content; and (3) ensure the security, confidentiality and integrity of all your website or server content transmitted through or stored on our servers.**
Our servers are not an archive and we shall have no liability to you or any other person for loss, damage or destruction of any of your content. The Hosting Services are not intended to provide a PCI (Payment Card Industry) or HIPAA (Health Insurance Portability and Accountability Act) compliant environment and therefore should not be used or considered as one. You shall not use the Service in any way, in our sole discretion, that shall impair the functioning or operation of our services or equipment. Specifically by way of example and not as a limitation, you shall not use the Hosting Services as: (1) a repository or instrument for placing or storing archived files; and/or (2) placing or storing material that can be downloaded through other websites. You acknowledge and agree that we have the right to carry out a forensic examination in the event of a compromise to your server or account.
Website/Server Content. You shall be solely responsible for providing, updating, uploading and maintaining your website or server and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through your website or server including, but not limited to, trade or service marks, images, photographs, illustrations, graphics, audio clips, video clips, email or other messages, meta tags, domain names, software and text. You acknowledge and agree that in the course of providing you with technical assistance, it may be necessary for our support staff to modify, alter or remove the content of your hosted product. Your website or server content shall also include any registered domain names provided by you or registered on behalf of you in connection with the Hosting Services.
If access to a third-party hosting website is required in the provision of any Service, you represent and warrant that you are authorized to provide us with access to the third-party hosting account for the purposes of this Service Agreement. You agree that you retain sole contractual and any other legal or fiduciary responsibilities related to your third-party hosting account.
If you request that we install any Third Party Software (defined below) not provided as part of the Hosting Services, you represent and warrant that (1) you have the right to use and install the Third Party Software, (2) you have paid the applicable licensing fees for the Third Party Software, and (3) the Third Party Software does not and shall not infringe on the intellectual property rights of any other person or entity.
4. DISPOSICIONES ESPECÍFICAS PARA WEB HOSTING, HOSTING COMERCIAL Y HOSTING WORDPRESS ADMINISTRADO
Storage and Plan Limits. All Web Hosting and WordPress Hosting plans, including the unlimited plans, are subject to a limit of no more than 250.000 inodes per account for Linux® hosting accounts or 500.000 files and folders per account for Windows® hosting accounts. The plans are also limited to no more than 1.000 tables per database and no more than one gigabyte of storage per database. Any account or database that exceeds these limits may be issued a network violation warning and will be required to reduce the number of inodes, files and folders, tables or gigabytes (as the case may be), or may be temporarily or permanently suspended, in our sole discretion. All Linux hosting plans are subject to the following limitations: no more than a) 25% of one CPU core; b) 512MB of RAM; c) 100 website connections; d) 100 active processes; e) 1 MB/s disk IO. In the event these limitations are exceeded, your site may slow down or not be served until more resources are added. More resources may be added for additional fees.
WordPress Hosting may only be used to host a WordPress website. Only a single WordPress installation is allowed per website. Any WordPress hosting account found to be hosting a non-WordPress website may be issued a network violation warning and will be required to remove the non-WordPress website, or may be temporarily or permanently suspended, in our sole discretion. Additionally, you may be required to purchase an appropriate hosting plan in order to host the non-WordPress site should you wish to continue hosting the non-WordPress site on our network.
Free Trial hosting credits are subject the following limitations: no more than a) 25% of one CPU core; b) 256MB of RAM; c) 10 website connections; d) 100 active processes; e) .5 MB/s disk IO; f) 50.000 inodes; g) 1 GB diskspace; h) 10 GB monthly bandwidth. In the event these limitations are exceeded, your site may slow down or not be served until more resources are added. More resources may be added by upgrading to a paid plan.
You acknowledge and agree that inbound UDP is not supported in shared hosting environments.
Website/Server Content. Your website may not include any of the following content: (1) image hosting scripts that allow an anonymous user to upload an image for display on another website (similar to Photobucket or Tinypic); (2) banner ad services for display on other websites or devices (commercial banner ad rotation); (3) file dump/mirror scripts that allow an anonymous user to upload a file for other to download (similar to rapidshare); (4) commercial audio streaming (more than one or two streams); (5) push button mail scripts that allow the user to specify recipient email addresses; (6) anonymous or bulk SMS gateways; (7) backups of content from another computer or website; (8) Bittorrent trackers; or (9) any script that causes a degradation in the performance of our server or network environment.
Unlimited Disk Space/Bandwidth/Website Plans. Web Hosting and WordPress Hosting plans are designed to host most personal, small business and organization websites, and thus we offer unlimited bandwidth and some plans offer unlimited disk space and websites. This means that we do not set a limit on the amount of bandwidth, websites or disk space you may use in the operation of your website, provided it complies with this Service Agreement. In the event the bandwidth, number of websites or disk space usage of your website presents a risk to the stability, performance or uptime of our servers, data storage, networking or other infrastructure, you may be required to upgrade to a VPS or Dedicated Server, or we may take action to restrict the resources your website is utilizing.
Website Accelerator Service. Our Website Accelerator service (“Website Accelerator”) provides a content delivery network (CDN) designed to optimize your website performance through caching and secure distribution of static website content on a network of nationally dispersed servers. You acknowledge and agree that your website content will be stored throughout the United States. You acknowledge and agree that Website Accelerator may be discontinued or suspended at any time, and your participation is subject to eligibility, as detailed below.
In order to be eligible for Website Accelerator, you acknowledge and agree that you meet and will keep in compliance with the following criteria: (1) your website must be hosted in Phoenix, AZ; (2) your domain name and hosting must be in the same account; (3) you must have DNS with us; (4) you must not use DNSSEC; (5) you may not have or add SSL certificates; if you add an SSL with CDN activated, the SSL certificate will not function; (6) you must have an Ultimate web hosting plan; and (7) you may not change operating systems.
WHMCS License. In the event you add WHMCS license to your Business Hosting plan, you agree to be bound by both the WHMCS Terms of Service and End User License Agreement, which are both hereby incorporated by reference.
Your hosting plan may provide you with access to use ManageWP. ManageWP is a website management console which allows its users to administer any number of websites including, but not limited to, management, monitoring, backups, deployment, publishing, and security tools. You acknowledge and agree that your use of ManageWP is subject to the terms of service located here, which are hereby incorporated by reference.
5. DISPOSICIONES ESPECÍFICAS AL VPS Y AL HOSTING DEDICADO
Server Access. If you purchase MS SQL or Managed Backups, you hereby authorize us to log into your server for purposes of installing and configuring the MS SQL or Managed Backups.
IP Addresses. You acknowledge and agree you are required to begin using at least ninety percent (90%) of your purchased IP addresses within thirty (30) days of assignment of such IP addresses to you. In the event you do not begin using at least ninety percent (90%) of your assigned IP addresses within thirty (30) days of assignment, you acknowledge and agree that we shall have the right to reclaim any unused IP addresses.
FTP Back-Up. We offer an FTP Backup option for an extra fee. You acknowledge and agree that purchasing FTP Backup may require additional down time to install and maintain. You further acknowledge and agree that in utilizing the FTP Backup option, you shall be subject to a maximum disk space and bandwidth usage according to the plan you purchase. Subject to the terms and conditions of this Service Agreement, we shall use commercially reasonable efforts to provide FTP Backup services on a twenty-four (24) hours per day, seven (7) days per week basis throughout the term of this Service Agreement. You acknowledge and agree that from time-to-time the FTP Backup services may be inaccessible or inoperable for any reason, including, without limitation: (1) equipment malfunctions; (2) periodic maintenance procedures or repairs that we may undertake from time to time; or (3) causes beyond our control or that are not reasonably foreseeable including, but not limited to, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures. FTP Back-up may not be available on all hosting plans.
Configuration Add-Ons. We offer multiple configuration options (“Configuration Add-Ons”) for an extra fee. The specific Configuration Add-Ons available depend on which hosting package you purchase, but may include a control panel, database, external firewall or RAID. You acknowledge and agree that installing a Configuration Add-On will use some of your available storage, may require additional provisioning time, will require us to install Third Party Software (defined below), third party hardware or internally developed custom software to your server, and, in some cases, may limit the versions of Third Party Software available for use with your server. Third Party Software, third party hardware and internally developed customer software will be supported by us. If you wish to cancel RAID, you will be required to cancel your server and purchase a new one.
Plesk. In the event you add Plesk to your server, you agree to be bound by the Plesk EULA, which is hereby incorporated by reference.
cPanel. In the event you add cPanel to your server, you agree to be bound by the cPanel EULA, which is hereby incorporated by reference.
cPanel Fair Usage Policy: This policy is a guide to understand the intended uses of our Services, and to prevent exploitation and abuse of the unlimited features offered in our plans. VPS and dedicated hosting with cPanel offers unlimited number of accounts. Although we do not wish to set a specific limit, as a guideline, a threshold of 100 accounts will be considered normal, reasonable use. We evaluate your usage in comparison to typical levels of usage engaged in by other users. In the event that you exceed this threshold, GoDaddy may in its sole and absolute discretion, assess additional usage charges for accounts in excess of the threshold or restrict additional accounts from being created. Where possible, GoDaddy will provide a notice of your usage in excess of the normal use.
If you purchased Managed SSL and are using an SSL certificate on a website hosted by us, we will generate and securely store a corresponding private key. For security reasons, at no time will we release your private key, even per your request. If you wish to export your SSL certificate for use on a non-GoDaddy server, request a re-key of the SSL certificate - your current SSL certificate will become invalid and we will issue a new certificate for use on your non-GoDaddy server.
We will automatically validate, issue and install the new certificate every two years for subscribing customers using our hosting products. Customers using 3rd party hosting products will be required to reinstall the new certificate after we automatically validate and issues a new certificate. We will alert customers when to take action via the product dashboard and email.
6. DISPOSICIONES ESPECÍFICAS PARA LOS PLANES DE ASISTENCIA TÉCNICA
Asistencia técnica Premium de WordPress (“WP”). Si decide usar los servicios Asistencia técnica WP Premium (como un servicio de suscripción o de única vez), nos reservamos el derecho de cobrar la totalidad o parte de las tarifas por dichos servicios antes del comienzo de las tareas. Todos los servicios, de suscripción o única vez, se incluirán como un “Servicio de mejor esfuerzo”. Incluso después de realizar todos los pasos razonables, es posible que no podamos resolver ciertos problemas. No somos responsables y no proporcionaremos asistencia con respecto a los problemas que surjan después de los catorce días de usar alguno de los servicios de Asistencia técnica WP Premium.
Podríamos instalar un complemento en su sitio WordPress alojado con el propósito de facilitar los servicios de Asistencia técnica WP Premium. Su propósito es facilitar el cambio solicitado y el mantenimiento de sus archivos de WordPress. El complemento nos permite accesar y automatizar las actualizaciones de los archivos principales, otros complementos, temas y otros archivos relacionados con el mantenimiento de su sitio.
Usted reconoce y acepta que no podrá utilizar los servicios de asistencia técnica WP Premium de manera que, según lo determinado por nosotros a nuestra discreción única y absoluta:
- muestre o publicite material pornográfico, de clasificación "X", sexualmente explícito, o con materiales, imágenes, productos o servicios que resulten de mal gusto (incluso, entre otros, servicios de masajes, citas, acompañantes o prostitución); o
- use contraseñas o imágenes en nombres de videos, descripciones o listas que sean de carácter pornográfico, de clasificación "X", o sexualmente explícitos.
Además, usted es responsable de asegurar que cualquier producto publicado para la venta en su sitio web cumple con todas las leyes y reglamentos aplicables donde se puedan comprar sus artículos. Nos reservamos el derecho y absoluta discreción de determinar si la venta de un artículo en particular es ilegal o está prohibido de otra forma y de cancelar sus Servicios.
Planes de asistencia técnica para Hosting administrado y Completamente administrado. Si compra un Plan de asistencia técnica para Hosting administrado (“Plan para hosting administrado”) con VPS, es posible que podamos instalar un número limitado de aplicaciones (“Aplicaciones compatibles”) en su servidor a su solicitud. Nuestro equipo de asistencia técnica cuenta con una lista completa de Aplicaciones compatibles, disponible a pedido. Si solicita la instalación de una Aplicación compatible, le instalaremos y configuraremos la aplicación compatible en nuestro servidor siempre que el servidor disponga de los recursos (por ejemplo, almacenamiento, memoria RAM, potencia de procesamiento) necesarios para admitir dicha aplicación.
Luego, le suministraremos el nombre de usuario y la contraseña principales (administrador). En ese momento, la administración y configuración adicional de dicha aplicación quedarán a su cargo. No seremos responsables del contenido, la personalización ni ninguna otra actividad asociada con la Aplicación compatible, incluidas las reparaciones de la misma si dejara de funcionar.
Debemos limitar la asistencia técnica de una Aplicación compatible que no funciona a restaurar dicha Aplicación compatible a su estado original (instalación original, sin datos ni personalización). Las copias de seguridad que se ofrecen con estos planes de asistencia técnica son capturas de pantalla que se toman en un ciclo de 10 días. Las restauraciones están disponibles a pedido y podría ser necesario una tarifa adicional.
Servicios de asistencia técnica/de expertos para Hosting Premium. Si determinamos que cualquier solicitud de asistencia técnica cae fuera del alcance de su plan, puede solicitar los servicios de asistencia técnica personalizada (“Servicios de Expertos”) por una tarifa, o en un base por servicio, que le cotizaremos antes de proporcionarle el servicio de asistencia técnica personalizada. Si decide usar nuestros Servicios de Expertos, nos reservamos el derecho de cobrar la totalidad o parte de las tarifas por dichos servicios antes del comienzo de las tareas. Las tarifas de los Servicios de Expertos no son reembolsables. Dentro de los catorce días de cualquier Servicio de Expertos, debe informarnos si existe algún problema con dichos servicios. No somos responsables y no proporcionaremos asistencia con respecto a los problemas que surjan después de los catorce días de los Servicios de Expertos.
Migraciones de hosting. Si tiene su nombre de dominio registrado con nosotros, y el web hosting asociado al dominio está proporcionado por un tercero, podemos, a su solicitud y a nuestra discreción, intentar ayudarlo a trasladar el web hosting para el nombre de dominio a nosotros (“Migración de hosting”). Las Migraciones de hosting se proporcionan como un servicio de cortesía, y no otorgamos garantías con respecto a la disponibilidad, posibilidad o tiempo requerido para completar una migración de hosting. Cada empresa de hosting se configura de manera diferente, y algunas plataformas de hosting guardan los datos en un formato incompatible o confidencial, lo que puede hacer que no le podamos brindar ayuda en la transferencia de datos desde un proveedor tercero.
Usted es el único responsable de revisar la funcionalidad y precisión del contenido migrado en su nueva ubicación luego de una Migración de hosting. Si está satisfecho con la migración de los datos, será necesario que actualice el registro de DNS para nombre de dominio con el fin de publicar el sitio web en su nueva ubicación. No realizaremos ni el respaldo ni los archivos de los sitios web en relación con una Migración de hosting, y recomendamos que realice una copia de seguridad de su sitio web alojado por el proveedor tercero antes de la migración para asegurarse de no perder ningún dato. Usted acepta no realizar cambios ni modificaciones en su sitio web durante el proceso de migración.
Usted acepta que no somos responsables de las demoras en la resolución del sitio web o de la pérdida de datos en relación con su Migración de hosting. Las migraciones de hosting no están disponibles para sitios web con más de 10 GB de datos o más de 100.000 archivos.
Podemos instalar un complemento en su sitio externo de WordPress con el propósito de facilitar su migración de WordPress a nuestro propio entorno de hosting de WordPress administrado. Este complemento no cambiará nada en su sitio fuente. Su propósito es facilitar la Migración de hosting de sus archivos de WordPress. Puede deshabilitar el complemento en su sitio fuente una vez que se haya completado la migración de hosting.
7. GARANTÍA DE TIEMPO DE ACTIVIDAD DEL SERVICIO
We offer a Service uptime guarantee of 99.9% (“Service Uptime Guarantee”) of available time per month. If we fail to maintain this Service Uptime Guarantee in a particular month (as solely determined by us), you may contact us and request a credit of 5% of your monthly hosting fee for that month. The credit may be used only for the purchase of further products and services from us, and is exclusive of any applicable taxes. The Service Uptime Guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you from custom scripting, coding or the installation of third-party applications; (3) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.
8. SOFTWARE DE PROVEEDORES TERCEROS
"Third Party Software” means any software or application developed and owned by a third party provider that we may contract with from time to time.
Operating Software. The Hosting Services may be operated in both Linux® and Windows® environments. Each time you commission a server, we will provision the server with the operating system you choose.
We reserve the right to modify, change, or discontinue any Third-Party Software at any time, and you agree to cooperate in performing such steps as may be necessary to install any updates to the Third-Party Software. The Third-Party Software is neither sold nor distributed to you, and you may use the Third-Party Software solely as part of the Hosting Services. You may not use the Third-Party Software outside of the Hosting Services. We may provide your personal information to third-party providers as required to provide the Third-Party Software. You acknowledge and agree that your use of the Third-Party Software is subject to our agreement(s) with the third-party providers. In addition, if the Third-Party Software is accompanied by or requires consent to a service or license agreement from the third-party provider, your use of the Third-Party Software is subject to such service or license agreement. You may not download, install, or use any Third-Party Software that is accompanied by or requires consent to a service or license agreement from a third-party provider unless you first agree to the terms and conditions of such service or license agreement. You may not remove, modify, or obscure any copyright, trademark, or other proprietary rights notices that are contained in or on the Third-Party Software. You may not reverse engineer, decompile, or disassemble the Third-Party Software, except and only to the extent that such activity is expressly permitted by applicable law. You acknowledge and agree that the third-party providers (and their affiliates and suppliers) make no representations or warranties about any Third-Party Software offered in connection with the Hosting Services, and expressly disclaim any liability or damages (whether direct, indirect, or consequential) arising from the use of the Third-Party Software. You acknowledge and agree that any Third-Party Software will be supported by us and not by the third-party providers (or their affiliates or suppliers).